Refund policy

At GamingWise, we want you to feel confident buying PC hardware from us. Here's exactly how returns, refunds, and replacements work.

Change-of-mind returns
If you simply changed your mind, you can return an item within 7 days of delivery, as long as it is:
- Unused and unopened, in its original packaging
- Complete with all accessories, manuals, and included parts
- Not installed, powered on, or connected to a system

Once a graphics card, processor, or other component has been opened, installed, or powered on, we're unable to accept it back as a change-of-mind return — this protects every customer from receiving hardware that's been used, tested, or is no longer guaranteed to be genuinely new.

Return shipping for change-of-mind returns is paid by the customer. Once we receive and inspect the item, we'll refund the product price to your original payment method, minus the original shipping cost (if any).

Defective, damaged, or wrong item
If your item arrives faulty, damaged in transit, or isn't what you ordered, you're covered — no exceptions for opened packaging. Contact us within 30 days of delivery and include:
- Your order number
- A description of the issue
- Photos or a short video showing the problem

We'll arrange a prepaid return label at our cost and send a replacement or a full refund — your choice — once the item is received.

How to start a return
Get in touch through our Contact page before sending anything back. Include your order number and the reason for the return so we can confirm eligibility and, where applicable, provide a return shipping label. Items sent back without contacting us first may not be accepted.

Refunds
Once your return is received and inspected, we'll email you to confirm it's been approved. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges
Need a different model instead? The fastest way is to return the original item under the policy above and place a new order — this guarantees availability instead of waiting on stock during an exchange.

Non-returnable items
Gift cards and any item marked as final sale or clearance at the time of purchase cannot be returned or refunded.

Questions about a specific order? Contact us and we'll help sort it out.